Handle customer-specific rules without manual exceptions
Many B2B companies don’t struggle with order volume; they struggle with order complexity. Customer-specific pricing, units, delivery rules, budgets and approvals make manual processing slow and error-prone. Hyperfox automates complex B2B order processes by validating every order against your commercial and operational rules before it reaches your ERP or TMS.
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Challenges in complex B2B order processing
Complex B2B orders require interpretation, checks and approvals that don’t scale manually. Common challenges include:
- Customer-specific pricing, discounts and assortments
- Different unit types (pieces, boxes, pallets) per customer
- Delivery constraints, lead times and exceptions
- Budgets, approval flows and contractual rules
- High exception rates slowing down customer service and operations
Complex B2B automation
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AI-powered email processing
Automatically process unstructured email orders, extracting and validating data against customer-specific agreements.
Customised B2B customer portals
Provide customers with personalised portals to manage orders, budgets, and approvals while ensuring compliance with their unique conditions.
Rule-based order validation
Validate pricing, products, quantities, units and delivery conditions automatically based on customer agreements.
Contract-aware processing
Apply customer-specific contracts, replenishment rules and approval flows consistently across all order channels.
Exception-driven workflows
Process standard orders automatically and flag only true exceptions for manual review.
ERP & TMS routing
Route validated orders to the correct system, commercial orders to ERP, delivery instructions to TMS, without manual rework.
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The value of automating complex B2B order processes
- Reduce manual exception handling
- Increase order throughput without adding headcount
- Enforce contracts and rules consistently
- Improve order accuracy and customer satisfaction
- Scale operations without increasing complexity
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