B2B customer portal

Give B2B customers a self-service portal for ordering and deliveries

Provide your customers with a dedicated portal to place orders, manage reorders and share delivery information, fully aligned with their agreements and routed automatically to your ERP or TMS.

Book a demo Use cases

A self-service portal for your B2B customers

The portal is designed for structured B2B ordering and logistics coordination, not for marketing, promotions or consumer-style e-commerce. Instead of emailing, calling or sending spreadsheets, customers use a single, controlled entry point.

Customer self-service: customers place and manage orders independently

Reduced back-office load: fewer emails, calls and manual follow-ups

Consistent experience: one portal aligned with your operational rules

An illustration of the live order tracking screen (track and trace screen).

An illustration of a budget schedule per category (shoes, clothing, etc.) of EUR 2,500 per quarter for shoes and EUR 5,000 per quarter for clothing.

Customer-specific catalog and agreements

Each customer sees a personalised view of your offering, fully aligned with their commercial agreements and conditions.

Personalised catalog: only relevant products and services are visible

Customer-specific pricing: agreed prices and discounts applied automatically

Unit and quantity enforcement: correct units and order rules by default

Order placement and reordering

The portal supports both first-time orders and repeat orders, making it easy for customers to reorder without friction.

Guided order creation: structured order flow, no free-text ambiguity

Reordering: reorder from previous orders or favourites

Reduced errors: fewer incorrect or incomplete orders

An illustration of a customer receiving a notification in a portal to pay an invoice via ePayment.

An illustration of two departments placing an order, which is combined into a single order in Hyperfox.

Delivery and transport information

In addition to commercial order data, the portal captures delivery-related information in a structured way, enabling clean logistics and transport workflows.

Delivery details: delivery dates, locations, references and remarks

Transport-aware input: structured fields instead of emails or notes

Logistics-ready data: suitable for ERP and TMS processing

Validate and route orders automatically

All orders placed through the portal are validated before they reach your ERP or TMS. Based on the order type, Hyperfox routes orders to the correct operational system.

Commercial validation: pricing, products, quantities and units

Delivery validation: delivery windows, locations and constraints

ERP routing: sales and stock orders flow into your ERP

TMS routing: transport and delivery data flows into your TMS

An illustration of an integration: email to Hyperfox to ERP.

Move customer ordering out of the inbox

Reduce manual handling, improve order quality and offer your customers a professional self-service experience.

Book a demo

Have your questions answered

FAQs

How is this different from the personalised order form?

The B2B customer portal offers a broader self-service experience, including reordering, order follow-up and customer-specific views. The personalised order form focuses purely on fast order entry.

Do all customers need to use the portal?

No. The portal can coexist with email, EDI, order forms or field sales ordering.

Can customers see only their own products and prices?

Yes. Each customer sees a personalised catalog based on their agreements.

Can customers provide delivery or transport details in the portal?

Yes. Delivery-related information can be captured and routed to transport workflows.

Is the portal suitable for mobile use?

Yes. The portal is designed for desktop, tablet and mobile use.

Still have questions?

Why our tribe loves Hyperfox

Here’s what people say about Hyperfox

“Until recently, processing a transport order took an average of three minutes. Today, it takes barely thirty seconds. For our employees, this makes a world of difference. Customer service is relieved and can focus more on service.”

Read the case study

Frank Ruette

COO

Gobo

“Hyperfox helps us do more with our customer service team. We spend less time on manual order entry and make fewer mistakes. With the same team, we now handle more orders and grow sustainably.”

Read the case study

Steven Maes

CEO

Duplast

“Thanks to Hyperfox, we can scale Farmapunt sustainably. With one shared platform, we’ve streamlined our communication with care centres and brought order to the daily chaos of emails, calls, and scattered medication orders.”

Read the case study

Kristien Hulsbosch

Director

Farmapunt

Join the Hyperfox tribe.

Stay up to date on automation insights, built for humans. We promise to only deliver authentic and valuable insights.

Product

Pricing

Email automation

EDI automation

Field sales app

Personalised order form

B2B customer portal

Integrations

Solutions

By industry

By use case

About us

Insights

News & press

Contact

hello@hyperfox.com

+32 16 36 50 50

Corda Campus 4
Kempische Steenweg 305/308
BE-3500 Hasselt
‍
BE0797.830.047

Google Gemini partner

Privacy Terms of Use