Turn spoken orders into structured ERP or TMS entries
In many B2B environments, customers still place orders by phone. When calls are missed, orders end up in voicemail messages that must be listened to, interpreted and retyped manually. Hyperfox uses AI to convert voicemail orders into structured data, validate them against your rules, and create clean orders in your ERP or TMS.
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Challenges in voicemail order processing
Voicemail orders are often informal and unstructured, making them one of the hardest order channels to scale. Common challenges include:
- Spoken orders vary in clarity, structure and detail
- Manual listening and retyping is time-consuming
- Misheard quantities, products or delivery details lead to errors
- No validation against pricing, agreements or delivery rules
- Voicemail orders bypass standard order controls
Voicemail order automation
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AI transcription and interpretation
Convert voicemail messages into structured order data, identifying customers, products, quantities and delivery instructions.
Rule-based validation
Validate transcribed orders against customer-specific pricing, units, contracts and delivery constraints before processing.
Exception-driven handling
Automatically process clear orders while flagging unclear or incomplete voicemail orders for manual review.
ERP & TMS routing
Create validated orders directly in ERP or TMS, depending on whether the order is commercial or transport-related.
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The value of automating voicemail orders
- Eliminate manual listening and retyping of voicemails
- Reduce errors caused by misinterpretation
- Capture orders that would otherwise be delayed or missed
- Improve responsiveness to customers
- Bring informal order channels under control
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