Order management in pet food is complex. You serve very different customers, from retailers to specialised pet stores, each with their own pricing, agreements and ordering habits. Orders come in via email, phone calls, EDI, and sometimes even photos of handwritten notes on WhatsApp. Hyperfox helps you process it all, in a way that stays manageable for your customer service team.
Meet Hyperfox at ANIDO 2026
On 25 and 26 January, you can meet Hyperfox at ANIDO in Kortrijk Xpo. ANIDO is the biennial trade fair for the petcare industry in the Benelux and Northern France, featuring 130 exhibitors and the latest trends under one roof.
ANIDO is a trade-only event for professionals. After registering, you will receive your access badge with a QR code by email. Please bring it to the venue. You can easily add colleagues during the registration flow.
The challenge: many channels, endless formats
In pet food, orders rarely arrive in a clean, standard format. One customer emails an order, another calls, a third uses EDI or a portal. On top of that, every order comes with variations in documents, item codes, discounts, delivery rules and exceptions.
For customer service, that often means manual work, constant checks, and very little room to handle peaks or holidays.
Complex orders
One customer orders by box, another by pallet. Some work with fixed delivery days or strict packaging rules. Much of that knowledge lives inside your team’s heads. That makes it hard to scale, and it makes busy weeks and holiday periods unnecessarily stressful.
